Too much paperwork
Admission forms, insurance documents and billing formalities.
HOSPITAL ASSISTANCE & CONCIERGE
Stay close to your loved one.We’ll coordinate the rest.
Dedicated non-clinical support, from admission to discharge.
Dedicated coordinatorWhatsApp updatesOrganised records
THE PROBLEM
Hospital care is complicated enough.
Managing the hospital journey should not be.
We coordinate the non-clinical details, so you can focus on your loved one.
Too many departments
Room coordination, pharmacy, tests and discharge follow-ups.
Too much uncertainty
Waiting for reports and wondering what happens next.
ABOUT HOSPITAL SAATHIA caring team.
A caring team.
A simpler hospital journey.
We handle non-clinical coordination from admission to discharge, so you can be there for your loved one.
Why families choose Hospital Saathi
Dedicated coordination
One coordinator to guide you through the hospital journey.
Clear WhatsApp updates
Follow progress and see the next steps.
Organised records
Important documents brought together for future access.
YOUR HOSPITAL JOURNEY
Support at every step.
From your first conversation to organised records after discharge.
- 01
Connect
Meet your dedicated Hospital Saathi coordinator.
- 02
Admit
Support with registration, documentation and admission formalities.
- 03
Coordinate
Navigation and follow-ups across relevant hospital departments.
- 04
Track
Receive clear operational updates through WhatsApp.
- 05
Discharge
Assistance with billing, pharmacy, documents and exit formalities.
- 06
Organise
Important hospital records collated and digitised for future access.
REAL-TIME WHATSAPP UPDATES
Live WhatsApp tracking.
Status at every step.
Track every step of your hospital stay with live WhatsApp updates from your Hospital Saathi coordinator.
- Know what is completed, in progress or pending.
- Stay updated on admission, room status, tests, reports and discharge.
- Keep your nominated family contact informed.
Document privacy
We organise documents supplied by your family with consent. Confirm secure storage and sharing arrangements before providing them. Official records remain with the hospital.
WhatsApp status updatesHospital Saathi
Example WhatsApp task trackerIllustrative · Not live data
Admission formsCompleted
Room coordinationIn Progress
Insurance / TPA documentsPending
OUR PACKAGES
Support that fits your stay.
Express
₹2,999 + GST
Day admission / diagnostics
View inclusions
- Admission & registration
- Room, tests & department coordination
- Insurance / TPA follow-ups
- Billing, pharmacy & discharge support
- Live WhatsApp updates
- Reports & document organisation
Welcome kit & parking extras excluded.
Up to 3 Days
₹7,500 + GST
Short stays / daycare
View inclusions
- Admission & registration
- Room, tests & department coordination
- Insurance / TPA follow-ups
- Billing, pharmacy & discharge support
- Live WhatsApp updates
- Reports & document organisation
- One welcome kit
- Parking assistance where applicable
Up to 5 Days
₹11,500 + GST
Planned / standard surgery
View inclusions
- Admission & registration
- Room, tests & department coordination
- Insurance / TPA follow-ups
- Billing, pharmacy & discharge support
- Live WhatsApp updates
- Reports & document organisation
- One welcome kit
- Parking assistance where applicable
Up to 8 Days
₹15,000 + GST
Complex / longer stay
View inclusions
- Admission & registration
- Room, tests & department coordination
- Insurance / TPA follow-ups
- Billing, pharmacy & discharge support
- Live WhatsApp updates
- Reports & document organisation
- One welcome kit
- Parking assistance where applicable
Support applies within your selected package and service period, with selected post-discharge follow-up support.
Comfort extras & service hours
Where included, one welcome kit is provided at admission for one family member. It may contain anti-skid socks, an eye mask, a fruit bowl and travel-sized dental essentials; contents may vary.
Parking vouchers depend on the package and hospital or operator rules; parking spaces are not guaranteed. Lounge access, tea or coffee, printing and scanning are subject to package, capacity and hospital policies.
Lounge hours: 8 am–8 pm. After 8 pm, assistance is by phone only until 11 pm.
Payment, cancellation & booking terms
Payment is by UPI or NEFT. Services begin after the funds are credited, and a bill is provided. Hospital bills, medicines, tests and third-party charges are separate unless expressly included.
Cancellation eligibility follows the package policy shared at purchase. Confirmed refunds take 7 working days from email confirmation. Where services have already been substantially provided, 50% of the service fee is retained, subject to applicable law.
Read the full Terms & Conditions before booking.
Illustrative settingA LITTLE MORE COMFORT
A calmer wait.
A space to pause.
8 am–8 pm · Subject to package, capacity and hospital availability.
HERE TO HELP
Frequently asked questions
Answers for patients and families.
About the service
What does Hospital Saathi do?
We help with hospital paperwork, coordination and follow-ups from admission to discharge, so you can focus on your loved one. Hospital Saathi is a hospital assistance and concierge service.
Who can use this service?
Patients and families who would like support managing hospital processes, whether for a planned admission, a day procedure or an ongoing stay.
Do you provide medical care?
No. Your hospital’s doctors and nurses handle all medical care. We assist with administrative and logistical tasks so as to make your hospital journey smoother.
Does a Saathi replace a family member or bedside attendant?
No. We support patients and families with coordination. We do not provide nursing, personal care or continuous bedside supervision.
How we help
What can you help with during a hospital stay?
Admission forms, room coordination, tests and reports, billing, pharmacy collection, insurance paperwork/TPA & discharge formalities.
Can you help with insurance or cashless approval?
We help coordinate documents and follow up with the hospital’s insurance or TPA desk. Approval, coverage and timelines remain with the insurer and hospital.
Can you arrange faster admission, a room or discharge?
We follow up and help keep the process moving. Room availability, hospital queues and clinical decisions remain outside our control.
How will my family receive updates?
We share coordination updates through the agreed WhatsApp contact, such as paperwork progress, report availability and pending tasks.
Can you help with discharge?
Yes. We assist with discharge paperwork, billing follow-ups and collecting available reports, bills and prescriptions.
Is lounge access included?
Lounge access is available at participating hospitals, subject to your package and availability. Facilities vary by location.
Booking & packages
Which package should I choose?
Express is suited to shorter visits or day admissions. Our 3-, 5- and 8-day packages support longer stays. We can help you choose based on your expected needs.
Can I book after the patient has been admitted?
You can request assistance during an ongoing stay. We’ll confirm availability at your hospital before booking.
Are services available at every hospital?
Availability depends on the hospital and location. Please share your hospital name and expected dates so we can confirm.
Is support available 24/7?
Lounge access is available from 8 am to 8 pm. After 8 pm, assistance is by phone only, through authorised personnel, until 11 pm. Service coverage depends on your package. Hospital Saathi is not an emergency service.
What if the hospital stay lasts longer than expected?
Contact us to request an extension. We’ll confirm availability and any additional charges before you proceed.
Are hospital bills included in the package price?
No. Hospital bills, medicines, tests and third-party services are charged separately. Applicable taxes and package inclusions will be explained before booking.
What if I need to cancel or change my booking?
Contact us as soon as your plans change. Your package and the cancellation policy shared at purchase govern eligibility. Confirmed refunds take 7 working days from email confirmation. Where services have already been substantially provided, 50% of the service fee is retained for services rendered and costs incurred, subject to applicable law.
How are patient documents handled?
With the patient’s or authorised representative’s consent, we collect and organise available reports, bills and prescriptions into a chronological digital folder and physical copy for handover at discharge, depending on the agreed service. Share only what is needed for assistance.
Stay close to your loved one.
We will coordinate the rest.
Dedicated assistance from admission through hospital stay and discharge.